Something's not working
The watch face, the camera, and friends you can't find.
Questions
My watch face isn't updatingThere's normally a short delay — up to a few minutes — to save battery.Can't add the watch faceYour watch and phone need to be paired and signed into the same account, and you'll need to have opened Charm on the watch at least once.My camera isn't workingBlack screen usually means Charm doesn't have camera permission.Issues adding friendsCan't find someone?
Still stuck?
Open Charm, go to your profile, then Support → Report a problem and tell us what's going on. We'll get back to you.