My watch face isn't updating

There's normally a short delay — up to a few minutes — to save battery. If it's longer than that: check your watch is connected to your phone, check notifications are on for Charm, and try restarting your phone. Reopening Charm also pushes an update through straight away.

More in Something's not working

Can't add the watch faceYour watch and phone need to be paired and signed into the same account, and you'll need to have opened Charm on the watch at least once.My camera isn't workingBlack screen usually means Charm doesn't have camera permission.Issues adding friendsCan't find someone?

Still stuck?

Open Charm, go to your profile, then Support → Report a problem and tell us what's going on. We'll get back to you.