Issues adding friends
Can't find someone? Check they've finished setting up Charm — you can't search for them until they've picked a username. And if either of you has blocked the other, they won't show up at all.
More in Something's not working
My watch face isn't updatingThere's normally a short delay — up to a few minutes — to save battery.Can't add the watch faceYour watch and phone need to be paired and signed into the same account, and you'll need to have opened Charm on the watch at least once.My camera isn't workingBlack screen usually means Charm doesn't have camera permission.
Still stuck?
Open Charm, go to your profile, then Support → Report a problem and tell us what's going on. We'll get back to you.