I paid but Gold isn't showing
On iPhone, open the Gold screen from your profile and tap Restore. On Android it's tied to your Google account — check you're signed into the same one you bought it with, then reopen Charm.
More in Charm Gold
What's included in Gold?Unlimited friends, longer captions, longer videos, the premium watch faces — the multi-photo grid and wheel layouts — extra clock styles, and new faces and features as they land.How do I cancel Gold?Subscriptions are cancelled with Apple or Google, not with us — iPhone: Settings → your name → Subscriptions.
Still stuck?
Open Charm, go to your profile, then Support → Report a problem and tell us what's going on. We'll get back to you.